Terms of Service

Prime Tech Associates LLC, a Nevada limited liability company doing business as FixRight
Henderson, Nevada · hello@fixright.io · (702) 858-1329 · fixright.io

These legal terms are published in English. If a translation is provided, the English version controls.

Last updated October 10, 2026

1.1 Who we are and what these Terms cover

These Terms of Service ("Terms") are an agreement between you and Prime Tech Associates LLC, a Nevada limited liability company doing business as FixRight ("FixRight," "we," "us," or "our"). They govern your access to and use of fixright.io, our text-message and email services, our web and mobile applications, and any related services (together, the "Platform"). By creating an account, submitting a service request, or otherwise using the Platform, you agree to these Terms, the Service Standard, the Privacy Policy, the Text Messaging Terms, and the Community and Non-Discrimination Policy, each of which is incorporated into these Terms.

1.2 Definitions

Customer. A homeowner, tenant, property owner, or authorized representative (including a homeowners' association, community manager, property manager, or short-term-rental operator) who requests services through the Platform.

Service Professional or Pro. An independent business that has been accepted onto the FixRight network. For licensed trades, a Service Professional holds an active license issued by the Nevada State Contractors Board in the classification required for the work.

Job. A request for repair or related services that a Service Professional accepts through the Platform.

Price Band. The price range for a defined job type that a Service Professional publishes on the Service Professional's own rate card and that FixRight relays to you before dispatch.

Service Fee. The fee FixRight charges you for Platform services, disclosed before you book and charged only when a Job is completed, as described in Section 1.7.

Prime Tech. Prime Tech Associates LLC, which operates the Platform under the FixRight name and collects payments as described in Section 1.7.

1.3 What FixRight does — and does not do

FixRight provides a technology platform and related coordination services. Specifically, FixRight: (a) receives your request and transmits it to one or more Service Professionals whose published rate card covers the issue you describe; (b) relays to you the accepting Service Professional's legal name, Nevada license number (where a license is required), insurance status, Price Band, and arrival window; (c) provides tools for scheduling, arrival verification, messaging, photo documentation, change approvals, sign-off, and payment processing; and (d) administers the Service Standard and Callback Commitment.

FixRight is not a contractor. FixRight does not bid on, contract for, perform, supervise, direct, or control any construction, alteration, or repair work, and does not set the price of any work. When you accept a Service Professional's Price Band and arrival window, a contract for the work is formed directly between you and the Service Professional. FixRight is not a party to that contract. The Service Professional is solely responsible for the work, its quality, compliance with applicable codes and permit requirements, and any warranty of workmanship.

Service Professionals are independent businesses. They are not employees, agents, partners, or joint venturers of FixRight. Nothing on the Platform is an endorsement or guarantee by FixRight of any Service Professional, except the specific commitments FixRight makes in the Service Standard.

No unlicensed contracting. Neither FixRight nor Prime Tech holds itself out as a contractor, holds a contractor's license, or offers to perform work that requires one. No employee or agent of FixRight performs repair work. FixRight dispatches Jobs in a licensed trade only to a Service Professional whose active Nevada State Contractors Board license in the required classification, with a sufficient monetary limit, has been verified on the Platform. Every confirmation, receipt, and invoice for a licensed-trade Job identifies the Service Professional and the Service Professional's license number. Where handyman services are offered, they are limited to work that is exempt from licensing under NRS 624.031, and the Platform will not dispatch handyman Jobs that exceed those limits.

Your acknowledgment. By booking a Job you acknowledge that you are contracting for the work with the Service Professional, not with FixRight or Prime Tech, and that FixRight's role is limited to the Platform services described in this Section.

1.4 Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate information, keep it current, and keep your login credentials confidential. You are responsible for activity under your account. If you request services for property you do not own, you represent that you are authorized by the owner to do so; tenants must obtain landlord authorization for any work beyond stopping active water damage, and the Platform may request that authorization from the landlord directly. If you act for an organization, you represent that you have authority to bind it, and "you" includes that organization.

1.5 Service area and hours

The Platform currently serves designated areas of Clark County, Nevada. You may submit a request at any time. Dispatch windows are offered from 7:00 a.m. to 9:00 p.m., seven days a week; requests submitted after 9:00 p.m. are offered the first available window the next morning. Available trades and areas are shown on the Platform and may change.

1.6 Requests, Price Bands, and changes in scope

(a) Accuracy. You agree to describe the issue accurately, provide photographs where possible, and disclose known hazards, prior repair attempts, and pre-existing damage.

(b) Price Bands. Before dispatch you will see the accepting Service Professional's Price Band for the issue as you described it. Typical ranges displayed on public pages are informational and are computed from Service Professionals' published rate cards; your Service Professional's Price Band is the one that applies.

(c) Changes in scope. If the Service Professional determines that the work differs from your description or cannot be completed within the accepted Price Band, the Service Professional will stop work (other than work reasonably necessary to make the property safe) and send you a revised Price Band, with a written reason, through the Platform. No work outside the accepted Price Band will proceed without your written approval recorded on the Platform. If you decline, you owe only the diagnostic charge stated on the Service Professional's rate card.

(d) Modifications before work starts. Before work begins you may edit your description, add photographs, add an issue, or change the appointment where available. After work begins, any addition is a change in scope under Section 1.6(c).

1.7 Fees and payment

(a) Pay at completion. You pay nothing when you book. You are charged only after the Service Professional completes the work and you sign off on the Platform that the work described was completed. FixRight does not request or accept deposits, down payments, or partial payments for any work. You will be asked to save a payment method when you book; saving it is not a charge.

(b) What you are charged. At sign-off you are charged (i) the amount for the work, within the Price Band you accepted or any revised Price Band you approved in writing, plus applicable sales tax on parts, and (ii) FixRight's Service Fee for Platform services (currently $19 per residential Job), which is disclosed before you book and shown as a separate line on your receipt. If no Service Professional accepts your request, if the Service Professional does not arrive within the accepted window or a revised window you accept, or if you cancel more than two hours before the window begins, you owe nothing.

(c) Prime Tech collects payment as the Service Professional's agent. Each Service Professional has appointed Prime Tech as its limited payment collection agent solely to accept payment from you for the Service Professional's work. Payment of the amount for the work to Prime Tech satisfies your payment obligation to the Service Professional for that amount, as if you had paid the Service Professional directly. Prime Tech remits the amount for the work to the Service Professional, less FixRight's referral fee under the Service Professional Agreement. Prime Tech's collection of payment does not make FixRight or Prime Tech a party to your contract with the Service Professional or responsible for the work.

(d) Payment processing. Payments are processed by Stripe, Inc. and its affiliates under their terms. Your card statement will show FixRight. You authorize Prime Tech, through Stripe, to charge your saved payment method at sign-off for the amounts described in Section 1.7(b), and for any trip fee under Section 1.9. FixRight does not store full card numbers.

(e) Commercial accounts. Associations, property managers, and short-term-rental operators may enter into a commercial account with a monthly platform subscription in place of per-Job Service Fees and with consolidated monthly invoicing. Amounts for work are still collected on behalf of the Service Professional under Section 1.7(c).

(f) Disputed charges. Please contact us through the Platform before disputing a charge with your card issuer so we can resolve it. We may share Job records, including arrival verification, photographs, approvals, messages, and sign-off, with the payment processor and card networks to respond to a dispute.

1.8 Arrival verification

Each accepted Job is assigned a unique four-digit Arrival PIN that is provided only to you. When the Service Professional arrives, you give the Service Professional the PIN, which the Service Professional enters on the Platform to record a verified arrival. Do not share your PIN before the Service Professional is physically present. The PIN expires when the Job is completed, cancelled, or reassigned.

1.9 Cancellations and no-shows

You may cancel without charge from the Service Professional before the Service Professional is en route. If you are not present or reachable after the Service Professional is en route, or you cancel after a verified arrival before work begins, the Service Professional may charge the trip fee shown on the Service Professional's rate card, which is disclosed to you at booking. The trip fee is the only amount that can be charged without a completed Job. If a Service Professional cannot arrive within the accepted window, you will be offered a revised window before the original window begins; if you decline it, you owe nothing.

1.10 The Service Standard and Callback Commitment

The FixRight Service Standard (Document 3) describes the commitments FixRight makes about its own Platform services, including license and insurance verification, Price Band disclosure, change approvals, arrival windows, photographic documentation, and the Callback Commitment. FixRight's obligations under the Service Standard are limited to the Platform services and fee waivers stated there. Any warranty of the work itself is given by the Service Professional.

1.11 Problems with a Job

If you believe work was defective, incomplete, unsafe, or outside the accepted Price Band, report it through the Platform's Report a Problem or Request Callback function within 30 days of completion. FixRight will open a ticket and coordinate under the Service Standard. Claims for defective work are against the Service Professional. Nevada homeowners may also have remedies through the Nevada State Contractors Board, including its complaint process and, for eligible owner-occupied residences, the Residential Recovery Fund; FixRight will provide the Service Professional's license information needed for those processes.

1.12 Communications and reviews

Calls and texts between you and a Service Professional about a Job are routed through masked telephone numbers so that neither party sees the other's personal number. Text content and call records (time, duration, and participants, but not audio) are stored with the Job and may be reviewed by FixRight to resolve disputes, ensure safety, and enforce these Terms. After a Job, you may be asked to answer a short review. You agree that reviews you submit will be truthful and based on your own experience, and you grant FixRight a non-exclusive, royalty-free, perpetual license to use, display, and aggregate them. Service Professionals may give FixRight private feedback about Customers, which FixRight uses for safety and risk management and does not publish.

1.13 Acceptable use

You agree not to: (a) use the Platform for any unlawful purpose or in violation of the Community and Non-Discrimination Policy; (b) arrange, solicit, or make payment for a Job introduced through the Platform outside the Platform; (c) harass, threaten, or discriminate against any Service Professional or FixRight personnel; (d) submit false requests, reviews, or reports; (e) interfere with, scrape, reverse engineer, or attempt to gain unauthorized access to the Platform; or (f) request that a Service Professional perform work that requires a license, permit, or classification the Service Professional does not hold.

1.14 Intellectual property

The Platform, including its software, design, text, graphics, and the FixRight name and logo, is owned by FixRight or its licensors and is protected by intellectual-property laws. FixRight grants you a limited, revocable, non-transferable license to use the Platform for its intended purpose. You retain ownership of photographs and content you upload and grant FixRight and the assigned Service Professional a license to use them to provide, document, and improve the services.

1.15 Disclaimers

EXCEPT FOR THE EXPRESS COMMITMENTS IN THE SERVICE STANDARD, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, FIXRIGHT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FIXRIGHT DOES NOT WARRANT THE QUALITY, SAFETY, TIMELINESS, OR LEGALITY OF ANY WORK PERFORMED BY A SERVICE PROFESSIONAL. LICENSE VERIFICATION REFLECTS INFORMATION IN THE NEVADA STATE CONTRACTORS BOARD REGISTRY AS OF THE DATE CHECKED AND IS NOT AN ENDORSEMENT BY THE STATE OF NEVADA.

1.16 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) FIXRIGHT IS NOT LIABLE FOR THE ACTS, OMISSIONS, WORK, OR CONDUCT OF ANY SERVICE PROFESSIONAL; (B) FIXRIGHT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING OUT OF OR RELATING TO THE PLATFORM; AND (C) FIXRIGHT'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE SERVICE FEES AND SUBSCRIPTION FEES YOU PAID TO FIXRIGHT IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

You agree to indemnify and hold harmless FixRight and its members, managers, and personnel from claims arising out of your breach of these Terms, your violation of law, or your misuse of the Platform.

1.17 Dispute resolution: arbitration and class-action waiver

(a) Informal resolution first. Before starting arbitration, the party with a claim must send a written notice describing the claim and the relief sought to the other party (to FixRight at hello@fixright.io with the subject line "Notice of Dispute"), and the parties will attempt in good faith to resolve it for 45 days, including by a telephone or video conference if either party requests one.

(b) Agreement to arbitrate. Except as provided below, you and FixRight agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for Customers) then in effect. The Federal Arbitration Act governs this Section. The arbitrator decides all issues, except that a court decides questions about the enforceability of the class-action waiver and the batch-arbitration provision.

(c) Exceptions. Either party may bring an individual claim in small-claims court in Clark County, Nevada, if it qualifies. Either party may seek injunctive relief in court to stop infringement or misuse of intellectual property.

(d) Location and fees. The arbitration will take place in Clark County, Nevada, or by video conference, or on written submissions for claims under $10,000. Fees are allocated under the AAA rules; for claims under $10,000 that are not frivolous, FixRight will pay the filing, administrative, and arbitrator fees.

(e) Class-action waiver. YOU AND FIXRIGHT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a claim, that claim will proceed in court and not in arbitration.

(f) Batch arbitration. If 25 or more similar demands are filed against FixRight by the same or coordinated counsel, the AAA will administer them in batches of up to 100, with one arbitrator per batch, and the parties will cooperate in good faith to implement this process.

(g) 30-day opt-out. You may opt out of this arbitration agreement by emailing hello@fixright.io with the subject line "Arbitration Opt-Out," your name, and the email address or phone number on your account, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

(h) Changes. If FixRight changes this Section, the change will not apply to a dispute of which FixRight had written notice before the change took effect.

1.18 Governing law and venue

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws principles, and by the Federal Arbitration Act. For any claim not subject to arbitration, you and FixRight consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.

1.19 Changes, termination, and general terms

FixRight may update these Terms by posting a new version with a new "Last updated" date; material changes will be notified by email or on the Platform, and you will be asked to accept them before your next request. FixRight may suspend or terminate your access for violation of these Terms or to protect the safety of users. These Terms, together with the documents incorporated in them, are the entire agreement between you and FixRight about the Platform. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms; FixRight may assign them to an affiliate or successor. Notices to FixRight: hello@fixright.io.

Related: Terms of Service · Service Professional Agreement · Service Standard · Privacy Policy · Text Messaging Terms · Community Policy · All legal terms

Version 1.0 · Last updated October 10, 2026 · Prime Tech Associates LLC, a Nevada limited liability company doing business as FixRight