01
You describe the job
Book online (written-first). Share issue type, city in the Las Vegas Valley, urgency, and access notes. Property managers can flag multi-unit needs.
Transparency first
How FixRight works
We’re a referral and dispatch platform — not the company swinging the wrench. Here’s exactly who does what for customers and pros in the Las Vegas Valley.
Hours: Request anytime. Dispatch 7am–9pm, 7 days. After 9pm we book the first window next morning. After-hours premium: a preferred start from 6:00 PM–5:59 AM includes the premium in the Service Standard. That window is the premium, not a second dispatch schedule — dispatch stays 7am–9pm.
Connect with Nevada-licensed independent pros. See a price band from the pro’s rate card before you book. The matched pro is the contractor of record — full details in our Service Standard and Terms.
For customers
From request to licensed help on site
02
We refer & dispatch
FixRight matches an eligible request with a licensed independent pro, communicates a typical rate-card price band, and confirms an arrival window. License # appears on confirmation. Nevada license checked monthly.
03
Pro does the work
Your independent pro is contractor of record. Photo-verified completion where applicable. If a covered workmanship issue returns in 30 days, we dispatch a callback and waive our Service Fee (Callback Commitment).
For pros
How jobs reach your truck
01
Apply & complete verification
License, insurance, and photos. Agree to rate-card bands. Activation requires license + insurance verification and FixRight approval. You’re onboarded as an independent contractor — not an employee of FixRight.
02
Accept qualified job cards
Issue details, band, and access notes up front. No bidding war. Stay within band unless the customer approves out-of-band work in writing.
03
Complete & get paid
You remain the contractor of record. Complete the job, keep your rate-card bands. Fee details in Service Standard · Pro agreement.
Roles at a glance
Who is responsible for what
- Customer — requests help, approves out-of-band pricing in writing, pays for the work performed.
- Licensed pro — contractor of record; performs, sets their price band, and warrants their workmanship per their obligations.
- FixRight — refers, dispatches, communicates price bands, requires license # on confirmation, and provides Callback Commitment.
Job updates
After you book
After booking, FixRight confirms your pro, arrival window, and license number. Completion includes photo proof where applicable — so you always know who’s coming and what’s done.
Updates come from hello@fixright.io. Need help after a job? Report an issue.
Pricing clarity
Bands, not mystery pricing
Typical plumbing bands (examples): drain clear $150–$275 · running toilet $140–$220 · disposal replace $250–$400. Rate-card summary on the pros page. Other trade bands are confirmed in writing when we match your job. The $19 Service Fee is charged only when the job is completed and you sign off.
If a job is outside the accepted price band, work stops until the customer approves the new band in writing.
Commercial
PMs, HOAs & STR hosts
One intake path for portfolios across the Las Vegas Valley. Request a commercial account — we create a pending account and invite you after approval.
Arrival PIN
How you know the right pro arrived
When a pro is assigned, your job tracker shows a four-digit Arrival PIN. The pro enters that PIN on site. Three wrong tries go to support. Never confirm a price band by phone — booking stays in writing.
Ready?
Book help or join the network
Request anytime · Dispatch 7am–9pm, 7 days. After 9pm we book the first window next morning. · the Las Vegas Valley · hello@fixright.io