Service Professional Agreement

Prime Tech Associates LLC, a Nevada limited liability company doing business as FixRight
Henderson, Nevada · hello@fixright.io · (702) 858-1329 · fixright.io

These legal terms are published in English. If a translation is provided, the English version controls.

2. Service Professional Agreement

Last updated October 10, 2026

This Service Professional Agreement ("Agreement") is between Prime Tech Associates LLC, a Nevada limited liability company doing business as FixRight ("FixRight") and the individual or business entity that accepts it ("Service Professional," "Pro," or "you"). It takes effect when you accept it electronically or sign it, and it incorporates the Terms of Service, the Service Standard, the Rate Card Schedule (Schedule A), the Privacy Policy, and the Community and Non-Discrimination Policy.

2.1 Relationship of the parties

FixRight operates a referral and dispatch platform that introduces Customers seeking home repair to independent Service Professionals. You are an independent contractor and an independent business. Nothing in this Agreement creates an employment, partnership, joint-venture, agency, or franchise relationship. You are the sole contractor of record for all work you perform for Customers introduced through the Platform. FixRight is not a party to any contract for the performance of work and does not undertake, offer, perform, supervise, direct, or control any construction, alteration, or repair work.

You will not represent to any Customer, inspector, or authority that FixRight or Prime Tech is the contractor, employer, or licensee for any Job; you will not wear, display, or use FixRight branding in a way that suggests otherwise; and you will not allow any person who is not authorized to work under your license to perform licensed work on a Job.

2.2 Eligibility, licensing, and continuing obligations

You represent and warrant, when you accept this Agreement and at all times while you are on the Platform, that:

(a) License. For licensed trades, you hold an active Nevada State Contractors Board license in a classification that covers every Job you accept (including C-1 Plumbing and Heating or an applicable C-1 subclassification for plumbing, C-2 for electrical, and C-21 for heating and air conditioning), with a monetary limit not less than the value of any Job you accept.

(b) Handyman services. Where FixRight offers handyman services, you will accept only work whose total aggregate contract price for labor, materials, and all other items is less than $1,000, that does not require a building permit, and that involves no plumbing, electrical, refrigeration, heating, air-conditioning, or structural work, consistent with NRS 624.031.

(c) Insurance. You maintain commercial general liability insurance with limits of at least $1,000,000 per occurrence (at least $500,000 for handyman services), and workers' compensation insurance as required by Nevada law if you have employees. You will deliver certificates naming FixRight as certificate holder.

(d) Business licenses and registration. You hold all state, county, and city business licenses and registrations required to perform the work in the areas you serve.

(e) Good standing. Your license, bond, and insurance are not suspended, expired, or under disciplinary action, and you will notify FixRight within 24 hours of any change.

(f) Verification. You authorize FixRight to verify these representations at any time, including through the Nevada State Contractors Board registry, your insurer, identity verification through Stripe Identity, and, with your separate consent, a background check through a consumer reporting agency in compliance with the Fair Credit Reporting Act. FixRight re-verifies license status monthly and may suspend routing immediately if any credential lapses.

2.3 How Jobs work

(a) Offers. FixRight will offer you Jobs that match your trade, service area, availability, credentials, and rate card. You may accept or decline any offer for any reason. Declining carries no penalty other than its effect on routing.

(b) Your rate card. Before receiving offers you adopt a written rate card in the form of Schedule A. You set every price on it. You may revise it on 14 days' notice; Jobs booked before the effective date use the prior rate card. FixRight relays your Price Band to Customers and does not set, negotiate, or guarantee your prices.

(c) Contract formation. The contract for the work forms directly between you and the Customer when the Customer accepts your Price Band and arrival window. You will provide any written contract, notice, or disclosure that Nevada law requires a licensed contractor to provide, and your license number will appear on every confirmation, receipt, and invoice.

(d) Arrival verification. On arrival you will obtain the Customer's four-digit Arrival PIN and enter it on the Platform. You will not begin work on a Job without a verified arrival unless FixRight support authorizes it.

(e) Changes in scope. As a condition of receiving referrals through the Platform, and for the protection of Customers, if you determine that a Job cannot be completed within the accepted Price Band you will stop work (other than work necessary to make the property safe) and request the Customer's written approval of a revised Price Band through the Platform before proceeding. You retain sole control over how the work is diagnosed and performed.

(f) Documentation. You will capture a photograph through the Platform before beginning work and on completion, and record the work performed, parts used, and any permit number required for the work.

(g) Permits. You are responsible for obtaining any permit required for the work.

2.4 Payments and fees

(a) Appointment as limited payment collection agent. You appoint Prime Tech as your limited payment collection agent solely to accept payment from Customers on your behalf for work you perform on Jobs. A Customer's payment to Prime Tech of the amount for your work is payment to you, and satisfies the Customer's obligation to you for that amount, whether or not Prime Tech has yet remitted it to you. Prime Tech will remit to you the amounts collected for your work, less the referral fee in Section 2.4(b). This appointment does not make FixRight or Prime Tech a party to your contract with the Customer, the seller of your services, or responsible for your work, and it ends when this Agreement ends except for amounts already collected.

(a-1) Payout account. You will maintain a Stripe connected account to receive payouts. By accepting this Agreement you agree to the Stripe Connected Account Agreement (stripe.com/connect-account/legal), which includes the Stripe Services Agreement, and you authorize FixRight to provide Stripe with information about you and your transactions.

(b) Referral fee. For each completed Job, you will pay FixRight a referral fee of 15% of the amount you charge the Customer for the work, excluding sales tax and pass-through permit fees. For any calendar month in which you complete 40 or more Jobs through the Platform, the referral fee for that month is 12%, and the difference is credited to you within 10 days after month end. The referral fee is collected automatically as an application fee on each captured charge.

(c) When you are paid. Customers are charged when they sign off on completed work. Prime Tech initiates your payout within one business day after the Customer's sign-off, and Stripe pays it to your bank account or debit card under Stripe's payout schedule and terms, including any instant-payout option and fee. If a Customer disputes a charge, Prime Tech may hold the disputed amount until the dispute is resolved and will share the Job record with you.

(d) Trip fee. If a Customer is not present or reachable after you are en route, or cancels after a verified arrival before work begins, you may charge the trip fee on your rate card, which FixRight discloses to the Customer at booking. The trip fee is yours, is collected by Prime Tech as your agent, and is subject to the referral fee.

(e) No deposits. Customers on FixRight pay only when the work is completed. You will not request or accept a deposit, down payment, or advance payment from a Customer for any Job introduced through the Platform. If a Job requires special-order equipment, you will either supply it and be paid at completion or decline the Job.

(f) Referral incentive. If you refer a licensed contractor who is accepted onto the Platform and completes five Jobs, FixRight will waive your referral fee on your next five completed Jobs.

(g) Taxes. You are responsible for all taxes on your income and for collecting and remitting Nevada sales tax on parts and materials. Any required information returns are issued through Stripe. You are the seller of your services and responsible for any sales tax on parts and materials, which Prime Tech collects from the Customer on your behalf and remits to you.

2.5 Workmanship warranty

You warrant your workmanship on every Job to the Customer for at least 30 days from completion, in addition to any warranty required by law. If the same issue recurs within that period because of your workmanship, you will return and correct it at no labor charge to the Customer. FixRight makes no warranty of any work, and you will not represent otherwise.

2.6 Service Standard

You agree to the Customer-facing Service Standard in Document 3, including arriving within the accepted window or giving notice and a revised window before it begins; performing no work outside the accepted Price Band without written approval; responding to callback requests within one business day; and treating Customers and their property with courtesy and care.

2.7 Communications and non-circumvention

Calls and texts with Customers about Jobs are routed through masked numbers; text content and call records (not audio) are stored with the Job. For any Job introduced through the Platform, you will not request, accept, or arrange payment outside the Platform. For 12 months after FixRight introduces you to a commercial account (an association, community manager, property manager, or short-term-rental operator), you will not solicit that account to engage you directly outside the Platform. Nothing in this Agreement restricts you from serving any customer who contacts you independently of the Platform.

2.8 Performance, routing, suspension, and removal

FixRight routes offers using objective performance data, including arrival-window rate, adherence to accepted Price Bands, callback rate, and response time. FixRight may suspend you immediately upon any lapse in license, bond, or insurance; a credible safety complaint; or a breach of Sections 2.3, 2.6, or 2.7. FixRight may remove you from the Platform on seven days' notice for any reason, or immediately for cause. If you are suspended, FixRight will tell you the reason and you may appeal through the Platform. You may leave the Platform at any time by written notice.

2.9 Independent-business factors

You set your own hours and availability and may accept or decline any offer; you use your own tools, vehicles, materials, and personnel; you carry your own license, bond, and insurance; you determine the means and methods of your work; you are free to serve other customers and use other platforms; you are paid per Job and not by the hour; and you bear the risk of profit and loss on each Job. You are responsible for your employees and helpers, who work under your license, and you remain the contractor of record on any Job they perform.

2.10 Customer information and privacy

Customer information you receive through the Platform is confidential and may be used only to perform the Job. You will not add Customers to marketing lists without their separate consent and will protect Customer information with reasonable security measures.

2.11 Indemnification

You will defend, indemnify, and hold harmless FixRight and its members, managers, and personnel from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your work, your breach of this Agreement, your violation of law, or bodily injury or property damage caused by you or your personnel. FixRight will indemnify you for claims arising from FixRight's gross negligence or willful misconduct in operating the Platform.

2.12 Limitation of liability

FIXRIGHT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE REFERRAL FEES YOU PAID IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOST PROFITS, EXCEPT FOR YOUR INDEMNIFICATION OBLIGATIONS.

2.13 Intellectual property

You grant FixRight a non-exclusive, royalty-free license to display your name, business name, logo, photograph, license information, and verified performance data on the Platform for the purpose of operating it. You will not use FixRight's name or logo except as FixRight permits in writing.

2.14 Changes to this Agreement

FixRight may update this Agreement on 14 days' notice. You will be asked to accept the updated version electronically before receiving new offers. Section 2.17(h) governs changes to the arbitration agreement.

2.15 Term and termination

This Agreement continues until terminated under Section 2.8. Sections 2.4 (for amounts owed), 2.5, 2.7, 2.10, 2.11, 2.12, 2.17, and 2.18 survive termination.

2.16 Notices

Notices to FixRight: partners@fixright.io. Notices to you: the email address on your account.

2.17 Arbitration and class-action waiver

You and FixRight agree that any dispute arising out of or relating to this Agreement or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Clark County, Nevada, governed by the Federal Arbitration Act, after a 45-day informal-resolution period begun by written notice. Either party may bring an individual claim in small-claims court. YOU AND FIXRIGHT WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The batch-arbitration terms in Section 1.17(f) apply. (h) You may opt out within 30 days after first accepting this Agreement by emailing partners@fixright.io with the subject "Arbitration Opt-Out." Changes to this Section do not apply to disputes of which FixRight had notice before the change.

2.18 General

This Agreement is governed by Nevada law and the Federal Arbitration Act. It is the entire agreement between the parties about its subject matter. If any provision is unenforceable, the remainder remains in effect. You may not assign this Agreement without FixRight's consent; FixRight may assign it to an affiliate or successor. Electronic acceptance has the same effect as a handwritten signature.

---

4. Rate Card Schedule (Schedule A to the Service Professional Agreement)

Last updated October 10, 2026

Each Service Professional sets their own prices. The ranges below are FixRight's suggested starting points for plumbing; you replace them with your own on the Platform before receiving offers. The prices you enter are your prices.

I set these Price Bands myself. They are my prices, and I will honor them for Jobs I accept through FixRight until I revise them on 14 days' notice.

Related: Terms of Service · Service Professional Agreement · Service Standard · Privacy Policy · Text Messaging Terms · Community Policy · All legal terms

Version 1.0 · Last updated October 10, 2026 · Prime Tech Associates LLC, a Nevada limited liability company doing business as FixRight